Why Tenant Participation?
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The fundamental relationship between a social landlord and their tenant is not simply that of provider and consumer; you are partners in building communities and making great places to live.
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Engaging with your tenants and supporting them to be a part of your business decision making processes is not only the right thing to do; it is the smart thing to do.
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Implementing a comprehensive Tenant Participation programme will improve your business in tangible, quantifiable ways, for example:
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Improved Services
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Improved services increase tenant satisfaction leading to sustainable tenancies. It also means properties don’t lie empty for long. Happy customers mean fewer voids.
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Create efficiencies by freeing up staff time to tackle other issues.
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Better Relationships
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A better understanding of your tenants’ circumstances leads to a proactive approach to problem-solving saving time and money down the road.
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Having access to the right information will help you tackle the challenges of Welfare Reform.
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Happier Staff
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Staff satisfaction is improved through more meaningful engagement with tenants.
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Both tenants and staff become more knowledgeable and aware of each other’s perspectives and issues leading to partnership working.
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Recognition
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Tenant participation attracts outside investment and best practice recognition within the sector.
Compliance
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Ensure compliance with regulatory requirements introduced by the Tenant Participation Strategy for NI (2015-2020).
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Membership offers you:
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Value for money
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Access to best practice
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Benchmarking information across the sector
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Networking opportunities for your staff
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Bespoke consultancy services - implement tenant participation practices that work specifically for your tenants and your business
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Independent oversight - we will ensure your staff and your tenants develop the skills needed for effective participation from an objective standpoint
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Become a member today!
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