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Terms of Use

These are the terms and conditions between the user ("you") and Supporting Communities ("we", "us", "our").  Please read these terms and conditions carefully as they govern your use of the website at, including any contracts or services you seek to enter into with us through the site. 


Acceptance of the terms and conditions 

You are acknowledging and agreeing to these terms and conditions by using this site. By entering this site, you agree to use and continue to use the site and all services provided through it in a manner consistent with all applicable laws and regulations and per these terms and conditions. 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices, please notify us at any time. 



Changes to the terms and conditions 


Supporting Communities reserves the right to change or update these terms and conditions from time to time without prior notice to users. Any changes will take effect from the day they are first posted on the site. The terms and conditions in force at the time of your access the site will apply to you each time you access it. 


Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. 


Additional terms and conditions 


Specific event bookings through the site may be subject to additional terms and conditions. Those particular terms are below. Where you are advised that other terms apply, you will be deemed to have accepted them in full if you continue with your booking or order after that. If you have any queries regarding the applicable terms, please contact us at before you book a place on any such event. 



The links provided on the site may direct you to an external site. These linked sites are not under the control of Supporting Communities. Supporting Communities is not responsible for their contents, any link contained on a linked site, or any changes and updates to these sites. Supporting Communities has included these links for your convenience. The inclusion of a link does not imply or constitute any Supporting Communities' endorsement of the site or any products or services advertised on or provided through it. Supporting Communities accepts no responsibility for any loss or damage you sustain by visiting these websites. 



The site and its contents are provided on an "as is" basis. Supporting Communities does not make any representations or warranties (and expressly disclaim the same to the fullest extent permitted by law) concerning the site, its contents and the services available on and/or through it. In particular, Supporting Communities does not represent or warrant that the material comprised on this site is completely accurate or up-to-date and Supporting Communities shall have no liability regarding such material or any use of or reliance upon any such material by any person. 


Users should take legal, financial or other appropriate advice before taking any action arising out of the use of material from the site. The documents and related graphics on the site could include technical inaccuracies or typographical errors. Supporting Communities cannot assume responsibility for any errors or omissions on the site. 


Intellectual property 


All content on the site, including all intellectual property rights and including (but not limited to) text, graphics, logos, and images is the property of Supporting Communities, its affiliates or content suppliers. You may not copy, retransmit or deal in any manner with any content of this site without the express written consent of Supporting Communities to say that you are now granted permission to use documents such as (but not limited to) press releases, consultation papers and briefings from the site, provided that (1) the Supporting Communities' copyright notice appears in all copies, (2) such permission is only for your personal, non-commercial use, and (3) you do not copy or upload the information to any network computer or broadcast it on any medium whatsoever. 


You may not create and/or publish your own database which utilises sections of the site and/or any database on the site or accessible through it without Supporting Communities' express written consent. 


No logo, graphic or image from the site may be copied or retransmitted unless expressly permitted in writing by Supporting Communities. 




No waiver by us of any breach of these terms and conditions shall be a waiver of any subsequent breach of the same or any other provision of them. 


You agree to indemnify and hold Supporting Communities harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. 


Limitation of Liability 

To the maximum extent permitted by applicable law, in no event shall Supporting Communities, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 
To the maximum extent permitted by applicable law, Supporting Communities assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. 



Members' Section 


If you use the site, you are responsible for maintaining your account's confidentiality and password and restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under or using your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure.  You should inform us immediately if you have any reason to believe that your password has become known to, or used by anyone else, or if your password is being, or is likely to be, used in an unauthorised manner. 


Please ensure that the details you provide are up to date and complete and should your details change and inform us immediately. You can access and update much of the information you have provided to us within the Members' Section of the site or by contacting To the maximum extent permitted by law, Supporting Communities shall bear no responsibility or liability for any failure of transmission, misdirection of correspondence, or loss or damage contributed to or caused by your failure to update your details from time to time. 


Supporting Communities reserves the right to refuse access to the site, terminate accounts, remove or edit content, or cancel bookings at our discretion. 


You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be shared with other site members. 


All registered members have a public profile that is visible to site users on their public activity (such as their posts or comments) and will be visible to other visitors of the website. 

By becoming a member, you agree to receive electronic communications relevant to your membership. We will not be liable for any loss or damage, howsoever arising, occurring due to such electronic communication being lost, intercepted or altered or affected in any way. 


As a registered member of the website, you can always opt-out and exit the community, and upon doing so, such user’s profile will not be publicly visible. Naturally, in such event, the user will not be able to use the community features (e.g., liking, commenting or writing posts). 


Access to the site 


We will do our utmost to ensure that availability of the site will be uninterrupted, and transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the site may be occasionally suspended or restricted to allow for repairs and maintenance, or the introduction of new facilities and services. We will attempt to limit the frequency and duration of any such suspension or restriction. Supporting Communities will not be liable for any loss or damage (whether direct, indirect or consequential) incurred by you resulting from any such interruption or lack of access to the site. 


Using the Site


Comments are open to all users registered on this site. Users who post and use the comments facility are agreeing to the following terms of use: 


  • Do not use inappropriate, threatening, obscene, offensive or abusive language 

  • Do not discriminate, abuse or incite hatred based on gender, sexuality, race, religion, nationality or any other personal characteristics 

  • Do not advertise goods/services which are for sale 

  • Do not post private details such as postal or email addresses  

  • Do not impersonate another person or falsely claim to represent an organisation or another individual 


Supporting Communities reserves the right to edit/delete any postings and comments and/or block or delete users' accounts. 


How secure is the information about me?  


We process your data per your rights under the Data Protection Act 2018 and the General Data Protection Regulations 2016.  We will not provide your details to any third-party organisation for marketing purposes. 


Please refer to our privacy policy for more information.

Event Bookings and Cancellation Policy

When booking a paid event or training, Supporting Communities will issue your organisation an invoice for payment once your booking has been processed. 

  • Organisations will be invoiced for training courses on confirmation of booking

  • Accredited programmes will be invoiced on confirmation of booking 

    • Participants will not be registered with the awarding body until full payment for the course has been received

  • Conferences/webinars/good practice visits will be invoiced on confirmation of booking. 

  • Payment terms are strictly 30 days from the date of invoice. 

For online events, joining instructions will be sent out one to two working days before the event. We request that you not forward these on once you have received the joining instructions for a virtual event. Should you forward the instructions, and the recipient attends without paying for the event in advance, it is deemed they have accepted to pay for the event. Supporting Communities will send an invoice to them following attendance for the respective amount.  

From time to time, Supporting Communities may have to change the event content, timing, speaker/facilitator/tutor, date and or the venue. If this happens, you will be informed as soon as possible.  


Booking Confirmation 

You will receive an email confirming your booking after you complete the online registration. 


Booking Cancellations 

We have cancellation notice periods depending on the type of event you plan to attend.  See our cancellation policy below for further information. Supporting Communities will accept no liability for any other associated costs, such as pre-booked accommodation or travel. We will not refund any additional expenses you may incur as a result of this cancellation. 


Limitation of Liability 

Supporting Communities accepts no responsibility for any potential losses incurred whilst attending an event. 


Data Protection 

Supporting Communities processes personal data in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the Data Protection Act. In making this booking, your contact details will be stored on our database. Supporting Communities will use your data to process your booking, administration and analysis according to our privacy policy.


Cancellations Policy  


Supporting Communities' events are popular, and often we have reserve lists for our events. A timely cancellation enables us to reallocate the place to someone else.   


If you cannot attend the event you have booked, we are happy to transfer your place to someone else within your organisation if you contact us before the event. 


If you cannot attend the event and have not arranged to transfer your place to another person within your organisation, you must inform Supporting Communities to avoid being charged for non-attendance. Supporting Communities will also charge a fee for non-attendance if a named substitute does not attend the event.  

Cancellation notice periods depend on the type of event you plan to attend:

Training Courses - Paid

If you cannot attend the training course and cannot transfer your place to another person within your organisation, you must inform Supporting Communities seven days before the start of the course; otherwise, you will be charged the full training course fee. 

Training Courses - Free

If you cannot attend the training course nor transfer your place to another person within your organisation, you must inform Supporting Communities seven days before the start of the course. If you do not, you may be charged a £20 fee to cover the catering and administration cost, where applicable. 

OCN Accredited Courses - Paid

If you cannot attend an accredited programme and cannot transfer your place to another person within your organisation, you must inform Supporting Communities 14 days before the start of the programme; otherwise, you will be charged the full programme fee. 

Conferences/webinars/good practice visits - Paid

If you cannot attend a conference/webinar/good practice visit and cannot transfer your place to another person within your organisation, you must inform Supporting Communities seven days before the event; otherwise, you will be charged the full fee. 

We understand that sometimes you may need to cancel the place you booked on a Supporting Communities' event. We also understand that sometimes there are exceptional circumstances. If you cannot attend through a personal emergency, please contact Supporting Communities as soon as possible.  


Should Supporting Communities cancel an event, those registered for the event will not be charged. 

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